Hello, {[{$root.user.name}]}
FREE STANDARD UK DELIVERY ON ORDERS OVER £50 - NO SURPRISE FEES ON ARRIVAL FOR EU CUSTOMERS
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NEW CUSTOMER
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By creating an account you will be able to shop faster, be up to date on an order's status, and keep track
of the orders you have previously made.
YOUR ACCOUNT
Welcome, {[{ loggeduser.fname }]} | Member since {[{loggeduser.since}]}
SHIPPING & DELIVERY
Free Shipping on all UK orders over £50
Free Shipping on all Europe orders over £200
Free Shipping on all International orders over £200
All deliveries are subject to stock availability and authorisation of your payment.
Once orders are placed, you will receive an order confirmation by email.
Once your order is dispatched you will receive another email directing you to the Tracking system where you
will have full tracking/visibility of your parcel.
EUROPE SHIPMENT
We offer an EU delivery service on all orders within the European Union.
Please note that the recipient will not be responsible for any import duties and clearance fees. We now operate on a DDP basis (Delivery Duty Paid). This means import VAT (at the recipient country rate) is prepaid at the time of placing an order and The Collaborative Store absorbs all other associated import charges.
INTERNATIONAL SHIPMENT
We offer an international delivery service on all orders.
Please note that the recipient will be responsible for any import duties, clearance fees and any other additional charges. We operate on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes or import duties, which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather.
The customer is also responsible for providing any information required by customs to ensure the goods are cleared. The Collaborative Store cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty.
CLICK & COLLECT
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SHIPMENT TIMES
| DESTINATION | COURIER | DELIVERY TIME |
|---|---|---|
| UK | DHL Royal Mail |
1-3 Working Days (If ordered before 12pm GMT) |
| Europe | DHL UPS |
3-5 Working Days (If ordered before 12pm GMT) |
| USA | DHL UPS |
3-5 Working Days (If ordered before 12pm GMT) |
| Rest of World | DHL UPS |
7-12 Working Days (If ordered before 12pm GMT) |
IMPORTANT INFORMATION
We aim to dispatch all orders within 24 hours with the exception of sale periods and bank holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.
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